Having satellite offices can be a challenge for even well-staffed IT Departments. They must balance the needs of local workers with larger corporate goals around IT spending. And if your company has offices in multiple time zones, supporting your workers takes on an additional dimension of complexity as your IT department must extend their support hours.
With dispersed offices, IT support must stretch beyond an 8-hour day. Consider the following: what happens if you manage a central email server at your headquarters in New York and it crashes at 6pm Eastern Time, but you don’t have any IT staff to fix it until the morning? Depending on your industry, your New York office might notice a negligible amount of downtime; however, your Seattle office could lose 2-3 hours of productivity from lo...