A New wave of Customer Collaboration by Deliver Exchange Cloud PBX
The Background
ASIMCO USA, a leader in premium friction products with over 20 research and development engineers location in multiple markets. They specialize in Advance Performance breaks, brake pads.
Customer needed a robust Messaging and Unified communication systems, to able to connect with their clients across globe.
Company Profile:
ASIMCO USA is a wholesale company serving customers around the globe.
Industry: Retailers / Automotive Industry.
Headquarters: Piscataway, New Jersey
Deliver Exchange customer since: 2012
The Challenge
Maintain cost while provide the highest level of SLA’s and robust solutions in mobility and in-house PBX-Solution. Able to manage inbound-outbound calls, send/reviews messages without delay. Able to maintain emails/faxes from single providers.
The Solution
Deliver Exchange found it easy to broaden the relationship to include voice services. “We had a great rapport with Deliver Exchange and loved the reliability of its business email offering. After a week of multi-office performance testing, Deliver Exchange voice & data services were something we couldn’t turn away from. We were thrilled to achieve such a great reduction in cost, while eliminating the need to manage our own hardware. Plus, we were getting a more extensive feature set,” said Asif shares why call quality is of heavy importance to them. “We recognize the dynamic and often unpredictable operational climate our clients face. When they are able to get in touch with us, it is imperative that our voice system be always-on and ready to go--no matter what. Working with Deliver Exchange gives us confidence that this will never be an issue.”hardware. Plus, we were getting a more extensive feature set,” said Trimarchi. Trimarchi shares why call quality is of heavy importance to them. “We recognize the dynamic and often unpredictable operational climate our clients face. When they are able to get in touch with us, it is imperative that our voice system be always-on and ready to go--no matter what. Working with Deliver Exchange gives us confidence that this will never be an issue.”
Products They Use
The Results
ASIMCO elaborates on the migration experience. “We couldn’t be more pleased. The migration process on dot with SOW. By setting up temporary phone numbers, Deliver Exchange could forward our existing phone numbers to temporary numbers, never losing service. On our next business day our existing phone numbers had been ported. We didn’t have to do anything. If and when we have needed help, Deliver Exchange and Partner Network support has been right there. The support has been as great as the service.”
“With Deliver Exchange, we pay just one third of what an average firm of our size pays for PBX systems,” said “Asif Husnain”. In addition to dollars saved, ASIMCOUSA is also achieves efficiency gains. With Deliver Exchange Cloud PBX system, ASIMCOUSA saves roughly 10 hours a week just on phone-related IT issues. “We’re seeing a decent productivity boost among employees now that their voicemails go directly into their email boxes. CallScape works seamlessly,” commented ASIMCOUSA Team.
“The quality and the support combination from Deliver Exchange has really been excellent. Downtime is a non-issue, but even if it ever was, Deliver Exchange Partner Network expert staff is well-equipped to solve it. In fact, because of the level of support we’ve experienced, we’re reviewing other ways to expand the relationship,” concluded “Asif Husnain”.