Robust Transformation into Deliver Exchange Cloud
The Background
Deliver Exchange provides Messaging & Archiving solutions to RADIOTAG, we are very happy with the delivery of product and support Service Level Agreement. We are glad that we made the right choice. The HostPilot single point of management is a great and easy way to use management console. For the first time in a very long time, we are successfully able to manage our content, secure and accessible anytime, anywhere. Deliver Exchange has done a phenomenal job helping us transition from our previous provider. Our Board & Management was quite worried if we would to lose customer communication during transition and loss it would cost! SOW well delivered, Thanks You.
Company Profile:
Tag Awareness is Entertainment, Radio/TV marketing firm.
Industry: PR, Entertainment Industry, etc.
Headquarters: New York City, New York
Deliver Exchange customer since: 2014
The Challenge
Ali Abidi, Directory at Tag Awareness, explains the big revelation following its system review: “We were shocked to discover that our core of Messaging & Collaboration does not meets corporate standards nor security, outranking our End-user computing and the Secure cell- network.”
It was time to find a more cost-effective Back-Office systems, with robust expansion and system availability. “We determined that Hosted Exchange & Archiving must be the initial transformation as a solution was the way to go over on premises solutions. We determined that going the hosted route would eliminate a lot of distress on our end. We wouldn’t have to worry about servicing, fixing, etc., and the features and functionality everyone wanted were all there,” shared Ali Abidi.
The Solution
Tag Awareness found it easy to broaden the relationship to include Messaging & Compliance Archiving services. “We had a great relation with Deliver Exchange and loved the reliability of its business email offering. After a few weeks of multi-office performance testing, Deliver Exchange Messaging & Archiving services were something we couldn’t turn away from. We were thrilled to achieve such a great reduction in cost, while eliminating the need to manage our own hardware. Plus, we were getting a more extensive feature set, easy expansion on different back office solutions” said Ali Abidi. Ali shares why messaging & compliance is of heavy importance to them. Working with Deliver Exchange gives us confidence that this will never be an issue.”
Products They Use
The Results
Trimarchi elaborates on the migration experience. “We couldn’t be more pleased. The migration process went smoothly and quickly. By setting up temporary phone numbers, Deliver Exchange could forward our existing phone numbers to temporary numbers, never losing service. We came in the next morning and our existing phone numbers had been ported. We didn’t have to do a thing. And whenever we have needed help, Deliver Exchange has been right there. The support has been as great as the service.”
“With Deliver Exchange, we pay just one third of what we were paying for with our old phone system,” said Trimarchi. In addition to dollars saved, Systek is also achieves efficiency gains. With Deliver Exchange Cloud PBX system, Systek saves roughly 10 hours a week just on phone-related IT issues. “We’re seeing a decent productivity boost among employees now that their voicemails go directly into their email boxes. CallScape works seamlessly,” commented Trimarchi.
“The quality and the support combination from Deliver Exchange has really been excellent. Downtime is a non-issue, but even if it ever was, Deliver Exchange expert staff is well-equipped to solve it. In fact, because of the level of support we’ve experienced, we’re reviewing other ways to expand the relationship,” concluded Trimarchi.