Kevin Finnegan, IT Sustainment Manager at Stranded Oil explains how Deliver Exchange's 99.999% SLA and no monthly term contracts sealed the deal for him.
Deliver Exchange believes in giving our customers the best service possible. So we provide your business with a financially backed 99.999% (five nines) uptime service level agreement for all our services. A 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it.
Our competitors offer a 99.9% uptime guarantee. That's just three nines. And while that difference may not seem significant, the difference actually amounts to downtime of over 8 hours.
How would your business suffer if you couldn’t communicate with your customers or coworkers for a whole day? Or even half a day? With Deliver Exchange’s five-nines uptime guarantee, you won’t have to find.
| Availability % | Downtime per year |
|---|---|
| 99.8% | 17.52 hours |
| 99.9% (“three nines”) | 8.76 hours |
| 99.95% | 4.38 hours |
| 99.99% (“four nines”) | 52.56 minutes |
| 99.999% (“five nines”) | 5.26 minutes |
We architect our cloud specifically for reliability, performance, and data protection. Read more about it in our white paper, “Not All Clouds Are Created Equal."
Our Cloud Concierge experts have decades of combined experience creating and managing datacenters. We practice strong root cause remediation to make sure we’re always capturing the true cause for any issue, properly fixing it, and applying those lessons going forward.