Reliability: "five nines" makes all the difference

99.999% Our cloud is purpose-built to deliver 99.999% uptime with a financially backed SLA. Our Microsoft Certified architects and engineers make this happen by applying their deep expertise to our architecture, our world-class datacenters, and the internet providers that connect our datacenters to the world.

Stranded Oil Chooses Deliver Exchange’s 99.999% uptime SLA

Kevin Finnegan, IT Sustainment Manager at Stranded Oil explains how Deliver Exchange's 99.999% SLA and no monthly term contracts sealed the deal for him.

Reliability: "five nines" makes all the difference


Deliver Exchange offers a financially backed 99.999% uptime SLA for all its services. This means that you can expect less than 26 seconds of downtime a month—and that we back this promise financially.


Deliver Exchange believes in giving our customers the best service possible. So we provide your business with a financially backed 99.999% (five nines) uptime service level agreement for all our services. A 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it.

Our competitors offer a 99.9% uptime guarantee. That's just three nines. And while that difference may not seem significant, the difference actually amounts to downtime of over 8 hours.

How would your business suffer if you couldn’t communicate with your customers or coworkers for a whole day? Or even half a day? With Deliver Exchange’s five-nines uptime guarantee, you won’t have to find.

Availability % Downtime per year
99.8% 17.52 hours
99.9% (“three nines”) 8.76 hours
99.95% 4.38 hours
99.99% (“four nines”) 52.56 minutes
99.999% (“five nines”) 5.26 minutes

How do we guarantee five nines availability?

We architect our cloud specifically for reliability, performance, and data protection. Read more about it in our white paper, “Not All Clouds Are Created Equal."

Our Cloud Concierge experts have decades of combined experience creating and managing datacenters. We practice strong root cause remediation to make sure we’re always capturing the true cause for any issue, properly fixing it, and applying those lessons going forward.